Five reference tools drawn from the book. Each one closes a specific gap, at a specific moment, in a real implementation.
Companion artifacts to The Silent Handshake. Each PDF names the gap it addresses, who should run it, and when.
The three-gap framework at a glance. Includes the gap definitions, what each gap looks like in a live implementation, what it is not, three diagnostic questions per gap, and a rapid triage table mapping symptoms to their most likely primary gap. Run this first when something has gone wrong and you need to locate the failure before the post-mortem begins.
For: Anyone entering a troubled implementation who needs to triage fast.
Download PDFA phase-gated checklist covering all six implementation phases — from scoping through post-go-live stabilization. Each item is labeled by gap type. A pattern of "Unknown" answers is itself a risk signal.
For: Program leads and QA reviewers running phase gates.
Download PDFThree cards — Capture, Verify, Record — one per protocol step. Each card names the gap interrupted, the moment to run it, and the three questions to ask. Includes a trigger table by change event type.
For: Anyone managing change events across a live implementation.
Download PDFThe governance artifact for tracking every seam in your implementation — who owns it, when it was last verified, what dependencies remain open. Includes field definitions, six seam types, and a completed sample entry.
For: Implementation leads and integration owners managing active programs.
Download PDFFive required fields for every consequential ERP decision — what was decided, why, what was rejected, what limitation it carries, and when to revisit. Includes a one-page template and three fast-audit questions.
For: BAs and functional consultants at every configuration decision point.
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